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| About Us Here at Poolclean we are completely dedicated to your total satisfaction. We specialise in various swimming pool products ranging from pumps and filters right through to toys and games. If you have any suggestions or comments please email us at sales [at] poolclean [dot] co [dot] uk. Alternatively feel free to contact us using the following methods. Our Contact details: Poolclean Garson Farm Winterdown Road Esher Surrey KT10 8LS United Kingdom Phone: 01372 465531 Email: sales [at] poolclean [dot] co [dot] uk VAT Number: 448 8864 85 Poolclean is a trading style of Thompson Bros. (Esher) Ltd. Garson Farm, Winterdown Road, West End, Esher, Surrey, KT10 8LS. Telephone: 01372 462261 Fax: 01372 460960 Website: www.garsons.co.uk Registered in England No. 549258 V.A.T No. 448 8864 85. |
| Making A Purchase Placing your order could not be easier. Simply select the item, along with the required colour/size and add it to your shopping cart and then follow the checkout procedures to complete your transaction. Currently we only supply to the UK mainland, orders received from outside of the UK mainland will NOT be processed. We accept Visa, MasterCard and Switch. Items will only be despatched once the transaction is complete. |
| Shipping And Handling Orders will be sent 1st class by Royal Mail, Parcel Post or courier. Orders are usually sent within 24 - 48 hours however some items may need longer depending on availability. Please allow 5 - 7 working days for delivery of your goods or 7 - 10 working days during busy postal periods such as Christmas. We will contact you when your item is dispatched. If you have any enquiries about the deliveries of your order, feel free to ring us on 01372 465531. Please note: All deliveries will require a signature. PRICES on the Poolclean website are all inclusive of V.A.T. |
| Delivery Schedule Poolclean aim to have orders dispatched as quickly as possible. Ordered products that are not in stock will be back ordered (see Back Orders). |
| Back Orders If your item is not in stock, we will bookmark the order and either, reserve the product for you on our next delivery or order it especially for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges 17.5% VAT is included. Ring or email us for details. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Poolclean guarantees your satisfaction. We offer a 30 day no questions asked guarantee. |
| Reaching Us If you need to reach us, please email us on sales [at] poolclean [dot] co [dot] uk, alternatively, you can call on 01372 465531 (International +44 01372 465531) or write to us at Garson Farm Winterdown Road Esher Surrey KT10 8LS United Kingdom |
| Privacy Policy Poolclean does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
| Returns Policy Poolclean offers a returns policy compliant with current EU regulations. You have the explicit right to return or cancel your order within 7 working days without reason. Unwanted goods will be returned to Poolclean at the customer's expense. Faulty goods will be collected at the cost of Poolclean. |
| Remittance Terms Poolclean despatch goods once credit/debit card transactions are complete. |